Frequently Asked Questions

Last updated: July 1, 2026

Business FAQs

What types of IT hardware do you distribute?

We offer a wide range of IT hardware products, including servers, workstations, desktops, laptops, storage systems, and networking equipment as a large-volume global distributor.
Which brands do you carry?

We work with all major industry-leading brands, including HP, HPE, Dell, Lenovo, Cisco, Huawei, and more.
Do you offer bulk purchasing discounts?

Yes, we specialize in high-volume B2B distribution and offer competitive bulk discount pricing for large projects and wholesalers worldwide.
What are your payment terms?

For international clients, we accept bank wire transfers (T/T). UAE local customers can benefit from customized payment terms based on credit verification and agreement. For more details, please view our Payment Policy.

What are your shipping options and costs?

We provide local deliveries within the UAE. For international shipping, the freight charges depend on the dimensions, weight, and destination. We work with major global carriers (DHL, FedEx, Aramex) and freight forwarders. Please review our Shipping & Delivery Policy for complete details.
How long does delivery typically take?

Local UAE deliveries typically take 1–3 business days. GCC shipments take 3–7 business days, and shipments to Africa, Europe, and Asia take 5–12 business days depending on customs and carrier.
Do you offer international shipping?

Yes, we ship to customers across Africa, Europe, and Asia, including GCC countries like Saudi Arabia, Kuwait, Oman, Bahrain, Qatar, and other countries like Jordan, Iraq, Turkey, and Yemen.

Can you provide detailed specifications for your products?

Yes. Our sales and engineering teams can provide comprehensive technical datasheets and specification guides for any hardware configurations you require.
Are your products covered by a warranty?

Yes, all products distributed by ICTECH Distribution are 100% genuine and come with the standard manufacturer warranty.
What is your return policy for defective items?

We accept returns and provide refunds or replacements only for items received in a damaged condition, provided you notify us within 3 days of delivery. For more details, please read our Cancellation & Return Policy.

Do you offer technical support or configuration services?

Yes, we have certified IT hardware engineers to assist with custom hardware builds (like CTO servers), software installation, and configuration support prior to shipment.
How can I get in touch with customer support?

You can contact us via our phone numbers +971 52 266 9803 / +971 56 624 8617 / +971 04 398 1944 or by emailing us at info@ictechdistribution.com.

How can I become a partner or reseller?

Resellers and partners are always welcome. Please visit our Contact Us page or email sales@ictechdistribution.com to initiate reseller registration.
What are the benefits of partnering with ICTECH Distribution?

We offer highly competitive distributor prices, substantial stock availability in our Dubai warehouse, and dedicated account managers to help your business grow.

Do you have an office that I can visit?

Yes, you are welcome to visit our main corporate office in Dubai, UAE: AL SOUK AL KABEER, AL GUBAIBA, DUBAI, Bank of Baroda Building, 3rd Floor, Room No. 24.