Last Updated: 20/04/2025
At ICTECH Distribution, your satisfaction is important to us. We understand that occasionally, items may be damaged during shipping or handling. To ensure a smooth and transparent shopping experience, we have outlined our return policy below.
Eligibility for Returns
We accept returns only for items that are received in a damaged condition. If your product arrives damaged, please notify us within 3 days of receiving the order. We will review the issue and guide you through the return process.
To be eligible:
- The item must be unused and in the same condition that you received it.
- It must be returned in the original packaging.
- A clear photo or video of the damaged product must be provided as evidence.
No Exchanges
We do not offer exchanges on any products. Please ensure that you carefully review product specifications and compatibility before placing your order.
📦 Return Process
To initiate a return for a damaged item, please follow these steps:
- Contact our support team at [your support email] within 3 days of delivery.
- Provide your order number, a description of the issue, and photos/videos of the damaged product.
- Our team will review your request and, if approved, provide return instructions.
We will issue a refund or replacement only after the damaged item is returned and inspected.
Processing Time
- Refunds or replacements are typically processed within 7–10 business days after the returned item is received and verified.
- Refunds will be credited to the original payment method used during purchase.
Non-Returnable Items
- Items returned after 3 days of delivery.
- Products that are not damaged or defective.
- Products with signs of use or misuse.
Contact Us
If you have any questions regarding returns, please reach out to us at:
- Email: info@ictechdistribution.com
- Phone: +971 52 266 9803 / +971 56 624 8617 / +971 04 398 1944
